Northwell Health-GoHealth Urgent Care

I went to Northwell GoHealth Urgent care on Sunday around 6pm. They were the only urgent care open at that time on a Sunday. I needed an X-ray for a fractured foot. At first I was told that they were done with x-rays for the day but graciously helped me out and did my X-rays anyway. Dr Li was very kind. It was a quick process and as painless as having a fractured foot can be. They also named their plants I saw Larry and Curly. I can only assume Mo is hanging around there somewhere.

From the beginning, the major positive was that their hours were flexible and well into the evening/midnight. It’s always a shame when you just have to fill things out online or on a touchpad. The main woman running the show at the front desk was kind and helpful And the additional women that were the doctors and helpers were personable and so understanding. Great place for urgent care concerns. I love that there were no TVs bombarding the experience and that fun and lively music was playing

Terrible. 9 year old needed an x-ray of his hand. Huge sign in the window that walk-ins are welcome. After spending 15 minutes preparing paperwork, the incompetent receptionist announces to the waiting room that any walk-ins have a minimum 1 1/2 hour wait. Is it ignorance or apathy to announce this after patients have already been checked in for 15 minutes? Good news though. After a 10 minute conversation without addressing a single patient, it seems like the entire staff had s nice weekend and everyone is all set with their lunch plans!

Walked in and was in an exam room approximately 3 minutes later. Everyone I spoke with was friendly and caring. Facilities were super clean. Not a negative thing to say about the whole experience! Next time I’m sick, I’ll be back!

Great urgent care to go to. If u do it online for an appointment, there is little to now Wait time, and I keep going back because the staff is always friendly, and the doctors always explain whats wrong, even if they send u somewhere to have an x-ray done and u have to go back to get a cast on your arm like I did last year.

The lady behind the desk was extremely helpful and knowledgeable. She helped me look up pharmacies and it showed she cared. I definitely will go back again to this location. I was in and out in less than an hour. The waiting room was huge and the doctor was quick and fast evaluating me.

The place is well clean and the staff are so friendly and knowledgeable. Although the wait time can be long but not too long maybe like 5-10 minutes and their bathroom sink sure makes a splash everywhere. The practitioners and nurses are so great and helpful to help me cure my illnesses.

I had a great experience. I was seen at the exact time I reserved. Everyone was professional, and I received proper treatment for my medical issue.Note to GoHealth: find a different tech company to run your patient portal. I cant log in on their app. You have contacted them twice at my request, and supposedly they are going to contact me directly. The GoHealth team member I spoke too knew exactly what my problem was because it seems to happen a lot for the Bay Shore, NY center.

Staff was friendly and welcoming but they were understaffed and the wait time was crazy. They did everything they could to help all the patients there. Poor staff was on the phone trying to find help to come and they couldn’t get anyone to come in from what I heard. They deserve better ! Always love coming here. Hope the understaffing isn’t an issue anymore.

Our family lives very close to the Northwell Urgent Care on Montauk Highway in Bay Shore. I tend to go at least once a year for a medical issue and have always been happy.Todays visit was awesome and led me to write a review.My husband is a Type 1 Diabetic and also on Xarelto, the blood thinner. Friday night he suffered a nasty cut which bleed heavily. We treated it Saturday and Sunday with care but by Monday I was concerned and made an appointment.Dr. Pattel was the physician on duty and he was unbelievable. Rarely have a had such a complete explanation of what had happened and all the details of wound care.You are very lucky to have him on your staff. Thanks.

Very positive experience 🩺 I followed up the next day with his PCP and he agreed with the plan of care, lab work and specialist he needed to see. Very happy and everyone was very nice.

During my visit this past Monday, I was registered quick, the staff was friendly and professional. The nurse was well trained. The PA was very cordial. She diagnosed, treated and prescribed medication for my ailments in a timely mannerShe sent my scripts to CVS as well. I picked them up a few hours later. Overall, you cant get better more efficient care anywhere then that. Forgot to mention, I called my doctors office Monday morning, they said I couldnt be seen till the end of week. I needed 3 differing types of medications to start my healing process! Im so glad urgent care didnt turn me away!

Jasmin and the PA as well as the other staff including the check in woman was super sweet. Jasmin was super helpful and informative and made the experience great as well as the PA. Thank you for everything. You guys run an awesome and organized urgent care!

My partner, a senior citizen, went yesterday to get a Covid test because he’s been very sick for a few days. He was treated just terribly by the receptionist, who sent him away because he didn’t have proper identification. We understand that was his error but he could barely walk, was short of breath, and she didn’t even ask him if she could call anyone for him. She rudely sent him away. He came home in tears. I drove him to your west Islip facility where he was seen immediately , tested positive for Covid and given a prescription for paxlovid all in less than 20 minutes. The woman at the desk there was efficient, sympathetic and professional, and we are grateful for her help. The woman in Bay Shore was completely the opposite.

Waiting an hour… after scheduling an appointment. I needed to get to another appointment so I got snarky “thank yous” on the way out. Why is it ok to have people wait an hour and then expect them to be happy about it. Don’t seem very interested in the patient.

Another great visit. Wait was alittle long but I went after 5 which is a busier time. Last time i went in at 8am. Dr was very attentive and listened to everything I said.

I made an appointment with Northwell urgent care in Bayshore the receptionist was so rude and told me to check in on a broken tablet.she was very put off when I told her it didnt work. I was in the waiting room for almost 2 hours and then in a room waiting for a dr for an hour. A total of 3 hours. Next time its City Md for me

Everybody, there was amazing. The young man that took care of me before the Doctor came in was just beyond professional. The place was clean. I made my appointment and walk right in. Thank you very much, keep it up.

I was a walk in patient. They took very good care of me, very much concern about my health. Answer all my questions.

I am extremely disappointed with my visit here. I have gone here twice for sinus infections which I’ve unfortunately have had many in my life. I talked to the PA (Courtney Bofinger) about wanting an antibiotic. She prescribes me over the counter Flonase (which she said was going to be some steroid nose spray) and xyzal which I’m already on Claritin so how does that help. They don’t listen to you at all at the urgent care. I only went to this one because I didn’t realize how late it was and the one I usually go to was on the verge of closing. The PAs need to do better here, we know our bodies and what works for us. I understand you’ve done to medical school but we know what we need sometimes better than you. Where does it end that you stop actually listening to patients. Now I will have to go to another urgent care and pay another copay which I wouldn’t have to do if you just listened in the first place.

I will never go to any other urgent care. This one is convenient with a streamlined sign up and check-in, and very fast service/no long wait

The service of your staff was prompt and courteous.My provider took the time to ask all the questions regarding my visit and explained the course of treatment recommended.Great experience!

We had a very productive meeting with Justin Lundbye and Justin Jaycon. Sharing our thoughts on how best to extend and improve health care to the residents of Fire Island.

I was not treated. PA suggested i go to emergency room and when i said i would not do that told me i had to sign out ama. I went to city md and received testing and treatment.

Hardly any wait . The doctor was cordial seemed knowledgeable.It took her 10 minutes to fix my hearing loss by softening and extracting wax

PA was very proficient and friendly. She took the time to explain what was wrong and what my options were. She suggested an option an explained why.

Just rude, from the moment you walk in and speak with the receptionist down to being denied antibiotics by the provider when you’re contagious and let them know you already got someone sick and you have a child to care for and work to go to and cannot risk getting any one else sick while letting them know your symptoms are getting worse. They recommend you to come back so they can just bill your insurance and bring everyone in your household that got sick along with you so they can make more money. The receptionist is also rude for no reason at all and will argue with you in front of the waiting room very unprofessionally while she refuses to do her job because she “doesnt know who you think you’re talking to” when she’s the one who’s very rude to begin with. It seemed like she wanted to fight more than she wanted to do her job. The way she spoke to me from when I walked in the door to the way she was looking at me with animated eyebrows under her mask like I’m irritating her and I did nothing but say I checked in online and than when she called me to ask for my insurance card she didn’t like how I handed my insurance card to her saying I “threw” it. She was looking for a problem it seems like just to get into a verbal dispute in front of her co-workers and in front of a waiting room full of people because she’s most likely unhappy with her life and actually doesn’t care about peoples health or people at all and just needs a check. I’m sure they know she’s a problem though lol. I also let them know I had chest pain near my heart which I was expecting to get an ekg for since the medical assistant had mentioned it and since that’s definitely something they should’ve given once I let them know about the chest pain. But it seems like you just get rushed at these urgent care places. They probably get paid the quicker they rush their patients out so they can get more patients in and more money for them.

Great experience, excellent staff, must better than when you think to go to the emergency room at the hospital., specially if your pain or any other symptoms is manor level I recommend to use Northwell urgent care

I wasnt feeling well and the staff was so caring and got checked in and ready for the doctor within minutes.

Doctors here cant do physicalsWhats the point of this places existence.Never going ever again. Girl at front desk was nasty too

It was an easy reservation system with a quick check in process and sat for a minute and then taken to room where I was seen very quickly by a medical professional who was very polite, quick to diagnose my symptoms and prescribe medication in about 10 minutes and was in my way. Its a great service to be used and very happy especially was a weekend day and did not have to take time off from work.

My experience here was absolutely excruciating. I waited for about three hours in total after a shift at work. My entire day was basically ended and I waited so long that my phone died and I had to sit in the waiting room watching everyone else get treated. Im not sure what took so long but a three hour wait is absolutely ridiculous. I should have just waited until my illness killed me so I didnt have to wait in that bright room with terrible music and babies crying. For the love of God do not visit this urgent care I am begging all of you. The care is not urgent It seems they read their sweet time.

I love my doctor I saw!!! Dr. John Novak He is always so nice. He always makes me feel heard. He never makes me feel like an idiot. He takes what I say isGoing on seriously and I always feel like he believes me. He is thorough. Overall a kind man and super friendly.

Made an appointment online for an appoint within half an hour. Registered and checked in online. Staff and NP was friendly, thorough and professional.

Quick and easy and did not wait long to be seen. The process was good and not confusing will recommend.

Very short wait, courteous and friendly staff, knowledgeable professionals with correct diagnosis and followup. The way every visit should go.

Everything went well for my visit, but setting the appointment on line was impossible. It kept rejecting my insurance (medicare & united healthcare) info.

They took very long to get me into a room. When I got to the room I still had to wait. They need a better system. Need to hire more staff to arriving patients and cleaning rooms. Only saw one person arriving patients rooming and cleaning rooms. Definitely need more STAFF.Will not be visiting this location again.

I wasnt feeling well at all. But everyone was very kind, helpful and friendly. Id go back again!

They took me in, in less then 5 minutes. I went there because I cut my finger and needed stitches. They were super concern and friendly. I’ll recommend this place to everyone. It was a good experience.

The PA was kind, gentle, and responsive to my needs. Great experience when I needed medical attention.

My go-to for myself and my kiddos. In and out quick. Professional, thorough, friendly staff.

Was able to secure a same day appointment. Very convenient, friendly and knowledgeable staff 👍🏻

Just left with my 5 year old because we were waiting for AN HOUR without seeing a doctor. With an appointment! Urgent care? Yeah, okay. Thanks for the wasted morning.

Id rate it with 10 STARS ALWAYS because its one of the cleanest ,fastest ,and kindest Urgent careFacilities,because thats what really matters in any scary emergency( Especially when Its concerning a child not feeling well

I received great care while being treated at Northwell Health urgent care. Very clean facility ! professional & knowledgeable healthcare professionals.

Tresela at the front desk was so kind and helpful. She helped me figure out an ongoing issue with insurance and had the best customer service! Thank you Tresela!

I took my mother to the urgent care for a busted lip after a fall. She was treated very well and examined carefully. Everything was exclaimed as the person examining her checked her. Although they couldn’t do what needed to be done, they said to take her to emergency. They gave us paperwork explaining what needed to be done. I highly recommend them.

The worst place I have ever visited I Waited 2 hours and no one showed up I don’t know what is meant by urgent to them

Very nice and very professional they were all so helpful even when some customers werel being very rude to them

Gabby was extremely helpful and over-the-top friendly! What an asset!!

Great staff ..Made me very comfortable and relaxed my fears of something very serious

I was able to make an appointment ( hold my place) online. I completed my paperwork before I got there. The receptionist was pleasant and I did not have to wait long. I felt that the PA was helpful and knowledgeable. I was in so much pain all day I thought my injury was worse than it was.

My experience was great, because wait time was not long at all. The staff were very polite and professional and see to it I was treated properly. I can recommend this Urgent Care to everyone

I went because I had a terrible allergy. They sent my prescription to a pharmacy that was closed when I had already asked them for a pharmacy that was open. I had to return from the pharmacy because they never answered my call. Very bad service.

My only complaint is the wait for walk ins next time I’ll make an appointment but I really just needed to be seen. The PA was great , I knew exactly what I needed (im an ER nurse) so she agreed and sent everything over for me. I am so grateful for efficient providers. In and out. She was super apologetic about the wait which was nice. When you feel awful a 1.5 hour wait feels like forever but I was able to get what I needed so that’s all that matters!

I had the unfortunate pleasure of encountering oh-nah-nah scribe today. I could hear her in the other room making fun of the other patients. Quite possibly the most uncomfortable experience I’ve ever had coming to a clinic. I will most definitely not be returning. Would highly suggest to get rid of this woman. Her comments were so unprofessional, and disrespectful. I honestly couldn’t believe I was in a place that’s deemed as a medical office.

This urgent care has unfortunately seen better days and is unfortunately slipping in performance. As a medical professional myself, I understand the intricacies and stress placed on the medical staff. However, to run a successful business, you can’t have customers waiting 40 to 50 even an hour and more sometimes for their medical services . It used to be much better staffed. Very long like windy no was.

Just go to the ER- dont waste your time or money here.I came in immediately after I broke my big toe. Provider didnt look at it. Gave me a script to get an xray for the next day -Sunday. (No one does xrays on Sunday, so I went back.) They said xray showed no fracture. Just walk on it.2 weeks later, my PCP took xrays that showed nondisplaced fracture. I had been walking on a broken big toe.2 months later, at the podiatrist, I may have to have surgery because toe fracture grew apart, has a space in it and arthritis.All due to negligence at this provider.

I walked in yesterday morning with symptoms of strep and although I had encountered a problem with an employee that goes by the name of Rachel I still decided to give this urgent care a beautiful review but…..She worked as the receptionist. I handed her my phone and on a note it read that I had lost my voice and I needed to be seen and given a strep test. She then started googling translating in Spanish. I was forced to speak up and said I speak English. She still proceeded to speak to me in Spanish to spite me because I didn’t want to strain my voice. I mean hand signals and all. Not to mention, she was so nasty to several people in the waiting room. I have to say everyone else I dealt with that day was amazingly beautiful. So helpful and knowledgeable. I definitely recommend this urgent care because it was quick and took great care of my needs, but Rachel put a damper on the experience, but again she doesn’t get to ruin it for everyone else and They’re efforts. Thank you for getting me well💕

Utterly useless, will say we cant rx we cant image go waste time at the er in our parent hospital

This place is exceptional they helped me with my problem..I recommend them instead of emergency room at Southside

Does not serve its main function. I went in with a sore throat it hurt so bad I couldn’t talk and the doctor didn’t do anything or prescribe me antibiotics to make it any better. Still am sick and cannot move. Wonder if they want me to come back so that they can charge my insurance company twice.

Went in with a trauma injury due to skiing accident. Provider (PA) never introduced himself, nor asked me why I had come, nor did he even look at the injury (until I pulled up my clothing and made him), and certainly gave me no physical examination. Was fixated on the fact that I may have a UTI (unrelated to my visit) and grudgingly gave me an xray. He should be prohibited from practicing medicine.

My mom went because she couldn’t breathe well . Was diagnosed with bronchitis . She was given a script for a drug and an inhaler. Didn’t work . She went back a second time accompanied by myself and my 3 year old toddler who is also sick . They told her she didn’t need a nebulizer and told her to take mucinex. Told me that all my son had was a post nasal drip , didn’t test him for anything. Now I’m in the emergency room with my mother who is ordered to stay over night because of negligence and proper care. Can’t talk , can’t even walk to the bathroom . Wheezing extremely loud and crying bc she can’t breathe .

Staff is kind, courteous, and professional. The receptionist called me when it was my turn to come in. The doctors are knowledgeable and really take the time to listen to my concerns. They answer any questions that I have and I am accurately diagnosed and treated every single time I go to this particular office. I am so grateful for such kind and competent healthcare providers and my mind is so much more at ease after every appointment. This location is ALWAYS very clean, well staffed and organized; every exam room is sanitized between every person EVERY TIME. There are other offices closer to me but I umwaveringly choose to go to 603B EAST MAIN STREET BAY SHORE NY 11706.

I took my mother to the Lindenhurst location for X-rays and no technician was available…. they evaluated her and we were told to go to the bayshore one that they have a tech drove to bayshore right away got there and we were told no tech available again!! worst experience ever…. ended up in ER. i guess dont ever go to urgent care on Sundays.

After yesterdays experience, I will no longer be giving this facility any more chances. I made sure prior to showing up that they were not closed. Being that I live in the area, I showed up at least 45 minutes before they closed at 5pm. I understand that it was New Years Day, however, I was not feeling well and needed only 5 minutes of a doctors time. Upon showing up, I physically check myself in on the iPad since there was no receptionist around to be seen or guide me on protocols. After I check in, I am prompted to finish filling out my information through my phone, which I immediately started working on. There was only one other person in the lobby with me. After over 5 minutes pass, still no receptionist around, I hear my name called and a man comes and approaches me in the lobby. At this point, I am well into filling out my information, but now as this man approaches, he begins to tell me that I cannot be seen. Now, I am confused and frankly, a little upset. He only explains that they are closing at 5pm and there are people waiting, so I cannot be seen. I would have appreciated this a lot more if I was told right away and spared some of my own time to find elsewhere to go, had there been a receptionist up front to explain. At this point, the receptionist conveniently makes her way behind the front desk and appears to be finding me being told to leave funny. I am completely appalled by the lack of professionalism displayed in this facility. I work in the field and completely understand the importance of appointments. However, maybe this place needs to be branded as something other than a walk-in clinic if they are going to constantly turn ill patients away. I was completely embarrassed by my experience and found the behavior of the employees very unprofessional. I have been turned away in the past, a little over a year ago, but the difference between then and now, is that there was a receptionist to explain to me right away that I couldnt be seen, rather than wasting my time. If this is how Northwell Health treats patients, then I will be taking my business elsewhere henceforth.

Seamless experience .Loved the ability to fill out forms online - excellent providers that I felt very confident in (I’m an RN) - quick turnaround time.And - I really appreciated being able to get immediate care on Fire Island to find out if I should head home. They arranged imaging in BayShore so I could catch a quick ferry to the mainland and return to FI within an hour, so the disruption to vacation was minimized. Thanks!

The PA was very sweet, the building was very clean, and it was a pleasure to be taken care of so quickly. However, the girl at the front desk needs to smile!

Staff was amazing since the moment I walked in they were all very nice specially Cristine the PA she was extremely kind and very supportive when she gave me the test results. She said she was going to put in the prescription for a treatment to get at the hospital and a few minutes later I got the phone call to set up the appointment. Receptionist were very helpful also and helped me to set up appointments for my dad and my mom. Best experience ever. Thank you staff of Go health Urgent care!!!!

Horrible!i called just to find out the price for walk in my call was declined twice i called once more i was put on hold for 20 min called again got straight to voicemail then the lady i called she threw me on hold i decided to show up and they aren’t doing anything the lady at the front desk is just on her phone. and everyone checks in on the kisok. no excuses to why she had me on hold for 20 min and i had to drive here.

I missed my primary doctors appointment by going to the wrong location so I decided to go to an urgent care for what I made my appointment for. The gentleman who was working up front in the late afternoon told me thered be a 2 hour wait and said I was better off staying than leaving. (I mentioned leaving and coming back) He told me hed try to get me in sooner and just a few minutes later told me as soon as the next person left, I would be able to be seen. The doctor was nice and sent out a prescription for me. I was so thankful that they were able to get me in much sooner than expected.

I received quick service. This is a very clean facility. The staff was friendly and pleasant. I had some issues with my local pharmacy and they took care of it immediately. Thank you.

I was able to quickly schedule an appointment. When I arrived I was quickly checked in and sent into the room. The entire staff was very accommodating and friendly. However, the PA who took care of me was knowledgeable and gave me the care I needed.

Today I had a chest cat scan that was a 6 month follow up. I also happen to have a cough. So I called Northwell to see if I could see a doctor. I told her everything. I asked her if they had access to my cat scan being I had the scan at a Northwell facility. She tells me no, they have nothing to do with that. Confusing, since they have the same name. She tells me to come in tomorrow for an xray. I told her I don’t want an xray, I just had a cat scan. She tells me a scan is betterThan an xray. I say I know that, but I don’t have the results yet and would like to come in tonight and have the dr listen to my chest. She said I have to come in tomorrow for an xray, xrays are not available tonite and tried to book me again for tomorrow. I told her again, I don’t want to come in tomorrow to get a xray when I just had a cat scan today. I want to see the dr tonite and get an antibiotic. She tells me no you can’t do that.I say well I am not coming in tomorrow. She said “Mam you are talking over me”, very nasty. I try to say something and her voice gets higher and stronger and she repeats it again “ Mam you are talking over me”. Then we get disconnected. Really??? I hope it was on a recorded line and her boss listens to this. Who does she think she is?? Is this Northwell on not??

The physicians assistant was very thorough, informative and knowledgeable. Although it was very busy she still took her time to explain everything.

Good VisitDr. was very attentative, as well knowledgeable about my issue.

Easy to set appointment online. Finally an establishment that honors appointment times and doesnt have you waiting like you didnt have one. My daughter took my granddaughter in and doctor was friendly and caring. Very clean and meticulous. Would recommend this urgent care in Bay-Shore.

Usually have great results here. Last week though, the provider dismissed my comments and concerns and diagnosed me incorrectly. I ended up in the ER later that day. Im fine, but had the provider actually listened he could have spared me additional wasted time. Not cool....listen to your patients. UPDATE: tried to contact you all based on your response here, and of course the email is undeliverable. So, I paid for a visit to a doctor that completely missed the mark.

The PA was great! She was professional, knowledgeable, and knew how to deal with a 12 year old. It was my best experience I’ve had at urgent care and the ER…I have 3 boys. I have been a RN for twenty years by the way.

Worst place to go especially the front desk lady really rude .she don’t have a manner to talk to the patients. Make sure you guys are word this place . Nurses and doctors having a chat back there and the patient were waiting for 45 minutes and more . they don’t care about the patients. The Front desk lady shouldn’t be on this place horrible experience.

I went to go get my leg checked out. Knee is swollen. I was to get a prescription. Doctor never put it in my chart. They did not send anything to any pharmacy. My daughter was seen as well. They sent the prescription to another location we did not advise.

If I could give ZERO stars , I would…. Let’s start by the rude and unprofessional receptionist that was on the counter, why sign up to work on a Sunday if you are going to be miserable ! Then she told us our insurance was not active which it was a lie ! We went to another urgent care in sayville where our insurance worked just fine! Maybe because it was 45 minutes before closing time… don’t waste your time going here !

I have never been before today’s visit nor do I know anyone who has been to this urgent care center. I was so pleased with their cleanliness, quick service, and kind employees. My appointment was at 11:22 am but I showed up around 11 to fill out any paperwork if necessary. Assuming it would be crowded for COVID tests the day before Easter, I was pleasantly surprised that I was one of the only people there. I was in and out by my original appointment time and was very satisfied. I don’t usually write reviews but it was because of their great reviews that I decided to trust them. I’ll definitely be back in the future if need be!

Anthony is amazing and very welcoming! Dr. Patel is great. He fully explains your condition and forms of treatment. Thank you guys for always making me feel better xx

Although he was the only provider in the Urgent Care on a very busy day, Dr. Patel took his time with my examination and explained everything to me until I completely understood. I really trust his assessment and advice.In regards to the Bay Shore Urgent Care itself, Ive only had positive experiences.The staff has always been very helpful to me. I appreciate that I have a place that I can find good care when I cant see my regular doctor.

Making an appointment on line and saving my spot is easy. Having not to wait no more the five minutes is wonderful. The staff is great and take of a child with autism and non verbal was a pleasure

First time going here employees are friendly and the place is clean and organized 👌

Dr. Patel was kind and has bedside manners when it comes to patients. He is very informative, explains in just plain English, very easy to understand exactly whats going on. Very nice doctor. Hope he gets his own practice soon, I will be his first patient.

Quick, organized service from check-in to check-out. PA (Courtney) was thorough and answered all questions providing explanations as well. Staff performing initial vitals was very professional. Overall excellent experience considering the circumstances of being sick. 🤒

Saw Dr. Patel at 2:38 PM, he said hed send a prescription to the pharmacy...be ready by 4 PM. Went to pharmacy, no script or way to speak to the office due to the offices call center. I call the call center am eventually connected to the office where they explain it was never sent and that they are sending now, 5 PM. Go to pharmacy, no prescription. I contact call center who explains that nobody at the location is answering the phone. I drive to the location where I am told we do not take calls, that is what the call center is for but they will resend the prescription. I go to the pharmacy and at 6:15 PM have my medication, the script was just sent.12/17/2021Response to business owners replyThere is no need to thank me for my review...it was not intended for you and if there was an option to hide it from your view I would have chosen to do so. You do not deserve my review or the value it brings to your business as youve done nothing to pay for or earn the time to write the well formed warning to anyone considering competent medical care. Your words are hollow and condescending to me as much so as your representatives and you shouldnt be so entitled to have the opportunity to present as a business that will take action or be striving to do better. If you, as the owner, truly expect me to rest assured my review is being further considered and evaluated you misunderstood the purpose for me writing it. I do not wish your business to do better in any way shape or form. Ive paid good money to you, a business owner, for medical treatment and youve personally made my already difficult situation much more difficult, less restful and harder in every way. You shouldnt be so entitled to money in situations like this, as other businesses are not. Situations like this should hurt your business financially as they happen, but pay your business back as it forces accountable for the actions or lack thereof of the team. Id rather not have had to write this all out for you, I feel it is a waste of my time and energy while Im not well to begin with and expect you have some education related to running a business and being human. Yet, I truly am torn whether you posses the mental capacity to comprehend what Ive typed for you, though stupidity is poor excuse for a medical facility it is possible...on the other hand if you do, you cannot claim ignorance as your excuse in the future. Speaking of, a simple sincere apology by phone call or response less the padded how to respond to negative google reviews. It would have meant more to me personally and publicly would less support the type of business I depicted your running.

One star is too generous for this poor excuse of a facility. I took my dad there to be seen and we were told hed be seen in a few minutes. 6 and a half hours later no one calls, we were only seen after I walked in and asked what was going on. They blamed this delay on the receptionist being new and offered an apology. And once the Doctor saw us, we were told to go to the Emergency Room! Weve been to the E.R. and received treatment faster than this urgent care. At this point, just take your loved one or yourself to the hospital unless you have a whole day to wait.

Went with my daughter and they were pretty fast. The doctor was very nice and professional. Took care of my daughters needs.

10 + 5 ⭐️ Yes, the staff was so very professional, courteous and knowledgeable! Dr. Johnson is an amazing and compassionate surgeon and the male nurse and attending nurse that wheeled me into OR their Special!! Thank you all, Ill see you all soon and have a happy new year! Thank God for your service 🙏🏽

I was very hesitant to go to an urgent care because of the wait time and also how well the providers are but one day I was truly desperate & made an appointment online & did not wait at all whatsoever. Gracious John, PA seen me. Hes better than my own primary care physician! He is very detailed and fully covered every single thing. He made me aware of his thoughts & ideas and we both agreed on a treatment plan. He is very caring & compassionate & really just wants the best for you. The office is gorgeous & everything is high-tech, its clean and the medical staff is up to date on diseases & treatments.

They are very thorough and I feel like they listen when you tell them what is wrong. If you make an appointment, they are good with keeping it And have you in and out in a timely fashion.

No waiting. Prompt personal care and testing. Friendly doctor who listened and carefully checked my current medications so there would be no interaction.

Very good experience. Office is beautiful, new, modern, big treatment rooms. Staff were friendly and helpful,Especially the person at front desk. Those employees are the first impression and she was wonderfully friendly and attentive. The way a person wants to be greeted. I went at 8:30 am on a Thursday, and I was the only patient there. That, of course, added to the positive experience.

The reception was smooth and easy. I was advised ‘‘twas a delay due a emergency case. After a reasonable time the assistant did a verbal review of my issues and vitals. Next the Dr who read the notes and examined me. After a discussion she provided with coupons for my RX. This was great as I was insured and on vacation great job Thanks

Doctor on site refuses to give antibiotics when needed recommended I use a steroid I’ve been getting sinus infections my whole life antibiotics always help this doctor just refuses and makes up some bogus reason for a person that clearly has in infection to get the right treatment. He doesn’t like antibiotics he goes off of his opinion and how bad it is for people horrible service I spent almost an hour in this place to get NO HELP!!!!!! Waste of my time and im still stuck in the same situation no antibiotics

Usually they are good here, but results vary by whoever is at the front desk. Today I went as a walk-in, and suddenly they aren’t allowing people to wait in the lobby anymore. Fine. I’ll do my registration. I walk back to my car, do the registration, and see a 55 minute wait time?! If it’s that busy, communicate that to me first and foremost. Awful service. Find another location.

I was actually taken in a little earlier than my appointment. The facility was immaculately clean. The staff was very polite; professional and knowledgeable. I was very pleased with every aspect of service. Thank You so much.

Professional an accurate needed an emergency appendectomy as diagnosed by your excellent OA at 5 pm Friday Nov 24 thank to all of u my appendix didnot burst

Everyone was very nice and pleasant like my past experiences. One of main reasons of returning. They took very good care of me as walk in 2019 with major breathing issues that turned out requiring me to be sent to the ER and recently getting a Covid test.

The experience was efficient, beneficial and welcoming. The nurse was kind, professional and thoughtful. The doctor was knowledgeable, thorough and compassionate. I will definitely be using this location for future illness related visits.

I was seen by Dr Guevara she is wonderful. Always positive and upbeat even though she is dealing with sick, complaining humans all day long. Thank you for having a great team in your Bay Shore location. Never a long wait.

Don’t go there if you’re looking to feel better quickly!You’ll be aggravated, inconvenienced, and have to suffer first!I had issues from the beginning, started out with the receptionist wanting to collect hundreds of dollars out of pocket when they take my insurance before being seen. They finally agreed to send a bill which will be paid through insurance.Moving past that debacle, I finally see a doctor who tells me to keep taking over the counter medication and they’ll send a prescription for a nighttime cough medication to my local pharmacy. Great advice for wanting to charge people hundreds of dollars for that ‘visit’ to continue using OTC meds.Moving on, I after my day at work I get to the pharmacy and they don’t even have my prescription!!! Now it’s too late to have this rectified because the urgent care office was closed so I had to suffer until the morning. Once reaching the office, the person on the phone says the doctor didn’t even send a prescription over but they’ll do it now asking me what was supposed to be sent. The appropriate thing to do would be to go ask the doctor what was supposed to be sent, not me!Completely unprofessional, incompetent, and absolutely not helpful!Again, don’t go there if you’re looking to feel better anytime soon!

Lined up at 7:30 am this morning, with my sick mother, just to get an appointment for the two of us. She was looking to get a chest x-ray, and I was hoping to be seen for the ear pain that I have been experiencing for 4+ days. After an hour and a half standing in 30 degree, rainy weather, we were told that they are no longer seeing patients for several days- wouldn’t even allow people to schedule appointments. Basically, an employee opened the door, and told everyone that they were full for the next two days, and will not schedule anything for a later date. When I asked if that applied to patients who were visiting for reasons other than CoVID or testing, I was informed that they were not seeing those kinds of patients. Very frustrating and confusing. The only reason I have left more than one star, if because I am giving them the benefit of the doubt and assuming that they are so overwhelmed with CoVID that they are unable to find time or energy for manners or empathy.

First visit ever. Checked in and got registered almost immediately. Seating was super spacious & there are even charging stations next to every other seat, I thought was pretty neat. Staff was super friendly & office was very clean. I gave my symptoms, was seen by a physician, and given flu medication. The script was sent directly to my pharmacy waiting for me. I was out in less than 45 minutes. Way faster than my primary care physicians office would ever be. I recommend this office to anyone looking for quick urgent care! Way to go Northwell Health.

I took my son on Saturday to see the doctor because he had a eye infection, well the doctor prescribed an antibiotic, when I went to Walgreens pharmacy they told me that the antibiotic was discontinued, they tried to call the urgent care a few times, nobody picked up the phone and you cant even leave a message, I tried to call a few times but nobody answered the phone and again you cant leave a message either, I went back to the urgent care on Sunday morning to see if they could change the prescription, it was the only thing that I was looking for because my sons was getting worse and now the other eye started to get red, they told me that I needed to see the doctor again for another prescription, really?????? and of course this meant that I have to pay a co-payment again. I left the urgent care very upset, and I had to use tea and other things to calm my sons eye discomfort, I took my son to HIS doctor yesterday and he is doing much better now.I dont think Im going back to the urgent care again!

Ever watch a medical drama and say doctors offices are never that modern and sleek and clean? Well this one is! Went at 9:45 am on a Wednesday. No wait. M.A. staff was great and the P.A. was thorough, super nice and friendly. Got an x-ray, diagnosis and some treatment in no time at all. I definitely have my go-to for when my Primary Care Physician is too booked up.

Im really disappointed with this place. The staff that works here are lazy specially Grace. I called around 4pm to ask how long was the wait. Also if I can make an appointment or just walk in. She totally misinformed me. Say we have around 8 people on the list meanwhile they dont closed until 8PM. She say you can come in but you will have to wait and we might not be able to see you. My husband and I stopped by and Grace once again say is 8 people with appt that are waiting plus 40 people walkins. She sent my husband the link and within 5 mins we were called to come back!! Staffing at this place are lazy ! Giving you wrong wait times. They really need to give patients the right information.

The woman at the front desk was lovely and very helpful!! The medical assistant and physician/PA were both very respectful and nice. All around great experience!!

My Advise would be that front desk AT GO HEALTH URGENT CARE and Customer Service get it together. I called and they said no appointments to walk right in next day 9am front desk said we dont see anyone with out appointment and rude people that work there the only pleasant person who was helpful and kind was the P.A. Courtney Bofinger. Everyone else RUDE AND NASTY WE WHERE EVEN THREATEN NOT TO BE SEEN because I addressed the back and forth of every ones personal rules. Get it together front desk.

Dr. Guevara was very informative, took the correct procedure in my care, and showed me she is more than competent as an MD. I wish I worked with more doctors like her. She took concern and was fast. I am an ER RN for 13 years and she reacted exactly the way an ER doctor would. She took action immediately. I am very glad she was my provider and I will be coming back if needed. Thank you to the whole staff, but especially Dr. Guevara.

Receptionist was too rude and stuff too. waiting time was so long.very bad service. I will never come back again. guys don’t waste your time to come here.

The PA Karen Aiello was amazing. She was so thorough, patient and kind to my 4 year old daughter. She showed such genuine concern and warmth. She was so patient when examining my daughter who was very distraught and anxious. She spent time answering any of my questions and listening to my concerns.

Staff was friendly, caring and attentive. I came in with an upper respiratory infection and was having trouble breathing and I was visiting from out of town. The PA who took care of me was Jesse and he was wonderful. He listen to me, examined me and prescribed the proper medication that would help me get better. Thank you so much.

Online registration, no wait and problem solved in 15 minutes

Absolutely horrible front desk lady. I drove 30 minutes to this location because they were open and was gonna close at 8. I reached there 7:25. Asked I need to get a covid test done. The lady SIGHS and asked if i have a reservation, i told her no. She said we dont have much time you can come back tomorrow. I asked her, isnt it a walk-in clinic? She says, yes, it is. I said. Okay...then... its a covid test, not gonna take much time. Please see if you can do something. She SIGHS again. And asked if Im in the system, i said i dont think so. She literally said, of course youre not- SIGHS like are you frekin kidding me? Is this how you speak to the patients? Have you been forced to work here? Or are you not being paid to speak to patients in a normal tone? Absolutely disgusting behavior. I took a picture of the waiting room. NO one was waiting to be seen. I waited outside in my car to see if any patients walk in, but No one did. She lied. She did not want to put me in the system because she was too tired. She turned me away rudely. Beware folks, Id avoid going there.

I had to see an MD due to sudden onset 102 fever. It came on suddenly after 5pm.... I was able to book an appointment hassle-free online. Minimal questions but still only needed to fill out 1 page when I got there. I had NO wait time! Staff was friendly. Facility was immaculate. I had blood and urine tests,as usual, but doctor was able to diagnose immediately with urinary infection. I had NO urinary symptoms so would never have guessed that. Now I am taking antibiotic and will soon be on the mend with no time off from work. Love the hours! All in all a great experience.

I was a walk-in and the staff was extremely pleasant and efficient. The wait was minimal both times I was there, even though one of those times it was busy. It was the best experience Ive had at an urgent care. The clinicians were very reassuring and approachable. They took the time to ask and answer any questions.

Don’t go to to Go HealthIt’s about making money not helping people .Bad medicine

Very Good Experience 👍😃 Nurse And Doctor Great!!!

Mega fantastic attention. No long hours waiting. Than you, all.

The nurse and PA were very kind and when I presented a brown near dime sized mark on my elbow that I hadnt seen three days before, they kindly informed me it was an abrasion and not skin cancer. They told me it would resolve and heal within the week and if it didnt to see a dermatologist. Sore enough it has and they told me it was an easy mistake to make but skin cancer couldnt appear that quickly. Sent me on my way with a smile.

So grateful to the staff at this urgent care! I was so anxious about my daughter and her dislocated elbow, and they were the sweetest! I couldnt have been happier with the experience and the care they gave us. I ended up having to go back because I was sick, and they were so thorough and helpful.

I was tested positive with covid on the 21st and was told I was going to get an inhaler because I had discomfort and a weird feeling when breathing . They said they would write the prescription and send it to my pharmacy . The ladies I saw were very nice and I don’t know who’s fault this is maybe it’s their fault . I don’t really know but I had to call twice a day since then and have not spoken to the doctor and the ladies answering the phone sent emails to the doctor and I still have not received anything . With something serious like this , it takes DAYS to get someone an inhaler ? Never going back here . No one has gotten back to me or sent anything. How do you do this to someone with Covid? Or anyone for that matter ?? It’s almost 4 days now without an inhaler that they said I could have …I see this place gets a lot of 1 star ratings …

Quick and easy! Got in and got out! Staff was very friendly and very helpful. Very compassionate. Always a pleasure at the Bayshore location. Thank you!

The front desk for registration was a delight to speak to and so was the entire staff, made me feel comfortable that I was getting the care I needed. The PA was great! When I cant get to my primary physician this is where I always go! I have MS and they accommodate my needs! I highly recommend this place to anyone!Rebecca

The staff was very friendly and accommodating. Although I was sent to examination room it was already occupied, no worries! The doctor was also friendly and knowledgeable.I would definitely come back!I would also recommend this facility to a family member or friend.Thank you!Bill MaddoxIslip, NY

Had an extremely poor experience. I made an appointment to be seen with no issues. I am having flu like symptoms but tested negative for covid multiple times. When I was seen I gave them my symptoms and said I felt I had the flu. They gave me another covid test which came up negative and they told me I was fine to leave. I could barely walk and still have flu symptoms but they only cared if I had covid. I know the way the world is right now but there are still illnesses other than covid. You rushed me out without diagnosing me at all and just gave up after I had a negative covid test.

Everyone was very nice. They were fast and effective. They told me what they thought I had. And then I told them what normally happens to me when I get this and they took what I had to say into consideration and into our treatment plan. I loved this place! It was also very clean and modern looking. It did. It make me fee uncomfortable being there.

In person: Great but needs work. Phone service: Terrible. The doctor that saw me the night before forgot to put my script in. After four calls, one extended (30min+) hold, and zero callbacks - not as promised, I got through to someone who still sounded clueless. Here’s hoping I don’t die tonight.

I made my appointment on line. My time was 11:00 AM. I arrived 10 minutes early and was taken care of right away. Very kind and empathetic to my concerns. Would definitely use GoHealth Bay Shore.

I wanted to get tested for covid and googled where to get tested near me. This was 1 of the places that came up and with the best rating. It said no appointment need so I went there. Yes you do need an appointment but the fellow at the desk took care of it for me and told me to go wait in my car and fill out the insurance info needed that he sent on my cell. I did not wait no more than 15 min to get in. Place is clean!I certainly will use this place in the future!

Excellent service. I was first on line so I was able to get the first appointment. I was able to get PCR results in less than 2hrs. I did use my insurance, don’t know if that helped with the results.

While the staff is incredibly nice when you are at your appointment, there is a real problem with their attention to important details.They gave me amoxicillin when I SPECIFICALLY told them I was allergic. This is unacceptable.Medication has been sent to the wrong pharmacy.There have been TWO instances when our prescriptions took over 24 hours to be filled. Both times we have had to make phone calls to CVS and Northwell MULTIPLE times to find out when and where our medication was going to be ready. Both times we were told they were “personally going to call them in” and both times it has still taken until the next day for the prescriptions to finally be filled.For two weeks straight I’ve had to take off of work 2 days to make sure me and my mom have gotten the medications we’ve needed because they weren’t filled the morning we went to Northwell.I would have written in a survey, but we were never given our diagnostic packets, or an email afterwards to do so from my appointments.Again, the team is very kind- but the follow through is extremely disorganized and the attention to detail overall is not there.

Faster then the hospital. They get the job done when you need it the most.

Overall a good experience. I came in with my 2 year old daughter who had a nursemaid elbow due to my 4 year old playing with her. Only thing I didnt appreciate was that the physician assistant who helped us asked (I guess) an intern if he wanted to do it. Meaning to pop her elbow back in place. Intern said no he rather watch and after the physician assistant helped my daughters arm, the intern said wow Ive never seen this in person. Next time PLEASE ask the parents permission. As a parent who is already stressed out about my 2 year old being in pain, it WOULDNT have been okay if an intern or someone who doesnt have experience giving it a try on my 2 year old for their first time.

The man at the front desk has a disgusting attitude. We had an encounter two days consecutively and i am highly disappointed in their patient care. I’m never going back and that specific employee needs to be dealt with accordingly because as a Northwell employee we do not care for our patience in that manner.

I like the professional experience that I had with the staff and the doctors and theyre very pleasant and they help me out a lot thanks again for your service

I made my appointment online. When I arrived was checked in by the receptionist and only had to wait a short time before being seen. And it was a very pleasant experience.

I went in to have my daughter and I tested for Covid because she had just started school and came home two days later with a runny nose and fever. We both tested negative. A few days later I checked the portal for the results so that I could print them out and give them to my daughters school as proof that she was negative. The results were not there. I called and they said to come in to pick up a paper copy. I went in and the Physicians Assistant never entered the results!! They claimed that they couldn’t see his notes because they’re “private”, but my guess is he didn’t note anything. They said they would email him and he would enter the results. I called the next day and they said they haven’t heard from him yet. I asked if they could call him instead and they claimed to have no information on him other than his email. I lost my temper because now I’m paying for childcare until she can go back to school. I asked if I could make an appointment to get her tested again so she could be cleared for school and I was discouraged from doing that and was told to just wait to hear back from this PA. It’s two days later and I haven’t heard anything from anyone. HORRIBLE! UNPROFESSIONAL. They won’t see me again. What else are they not doing if they can’t enter a simple test result. Plus the coverup for this moronic PA is ridiculous.

The front desk agent working on Sunday at around 6:40 was extremely rude and nasty. I asked if there were any available covid appt and she immediately raised her voice and was not helpful in the slightest. Extremely unprofessional and rude. I understand you’re busy with covid tests however this is not a reason to have outburst on customers.

The nurse came in and took my blood pressure & temperature and asked me the symptoms I was experiencing. After she left the room the doctor came in and already had my diagnoses printed out before even looking at me or asking me any questions. It was horrible. I literally spent only 1 minute in total with the doctor and she rushed me out......It wasnt even crowded, I was the only patient there at the time...

What a joke this place is. I couldnt get an appointment with my real doctor until Monday and I was pretty sick so I decided to try this place. The people were nice, but the doctor had no idea what he was talking about. Tested me for the flu which I told him I never get the flu and I get bronchitis a lot, he said my lungs were clear. After that test was negative he said I had a head cold gave me nasel spray and a basically over the counter cough syrup that didnt help. After being in bed the next 2 days (some head cold) I go to my real doctor on Monday and it turns out I have BRONCHITIS and an ear infection. Thanks for nothing! :)

We were so stressed about a potentially severe injury and all the staff, from front desk to nurses to p.a. to dr. were calm, friendly and helpful, even going out of their way when we had a problem signing in. It’s great to have an urgent care where you feel respected and cared for! Also, thanks to the dr who explained what he was looking for, empathized, and had a sense of humor.

Signed in and waited 40 plus minutes in my car to be called in patiently. Then I called 2x in 10 minute intervals only to be told 10 minutes more . I had had enough and walked in only to find 3 overfed receptionist sitting at the desk looking at foodie videos . No welcome ...just burps..Ten minutes later an elderly couple shuffled in only to be ignored by these creatures in hibernation .Terrible .Felt like “Whatever care “The only saving grace was the doctor on call. He was professional and kind.

The efficiency, cleanliness of the facility, excellent staff and doctors. Felt very cared for - even in such crazy busy days! Very polite too!

Its a great place to take your kids when they are sick. Fast , no waiting time. Dr care is the best. The front desk workers are nice.

I had gone to this Urgent Care before and the staff is very nice, but this visit I was very disappointed. I have been getting fevers on and off and a very terrible sore throat, but when they measured my temperature it was under the tongue it did read normal; When I explained it to the PA, he tested me for the flu and then it came out negative, so then he immediately said I had a viral infection. Well when I had gotten home I had the worse chills and my fever spiked up. I ended up making an appointment with my primary doctor towards the end of her day because I felt this was no normal viral infection. Well my primary doctor measured my temperature through my ear and it read..103, plus she checked my throat after I told her and it showed pus and you know what that means, yep I tested positive for Strep people! well now I am getting the care and treatment I need.

Literally 10! So quick and easy! I really liked how easy it was to just go in!! I didnt feel judged at all! They knew exactly what was up me with!

This is my 2nd visit to this place, 1st one was not upto my satisfaction i had to run to an ER after that, thought everyone deserves a 2nd chance. I know me not going to this place is not gonna effect them at all but why do i have to wait 1 hour to see a doctor when i made my appointment 5 hours ago, I mean whats the excuse. Crippled healthcare industry. My appointment was @ 05:53 pm on 03/21/2021, like promised i texted HERE @ 05:50 pm, let aside when i entered, the Physician Assistant came to see me @ 06:55 pm and in 5 mins she said to get a urine test, my question is why u didnt had my urine test done before so that u would had something to talk about.

Horrible. The facility closed at 8pm. And I went in at 730 pm on a Saturday 30 mintues before closing and they didnt want to be bothered. Were giving me a hard time about taking a covid test. Very rude employees. Especially the person at the front desk. Dont be in the healthcare field if you think your going to be able to leave your shift at exactly closing hour. And have more compassion for people who are sick.

DONT GO TO THIS URGENT CARE, UNLESS UR OK WITH DISRESPECTFUL PEOPLE.On Chrismas Day My Girlfriend Was Very Sick So We Decided To Go To This Urgent Care Due To It Being The Only Urgent Care Open.We Called Ahead Of Time And Made Sure They Were Open.We Were Told By A Man Over The Phone That The Urgent Care Was Open Until ***8PM*** We Showed Up There At **5PM**In The Process Of Walking Up To The Door We Noticed Mulitple Employees Standing At The Counter Drinking Coffee And Talking. We Knock On The Door And A Lady Came Out And Told Us They Were Closed, As The Man From The Phone Call Walked Away From Were We Could See Him. The Lady Tried Lying Saying We Didnt Call, Then Turned Around And Left With The Left Over Staff In The Building 4-5 People.They Walked Out And Sat In There Vehicles, Leaving All The Lights And Computers On.One Lady Proceeded To Instigate My Girlfriend By Repeatedly Laughing At Her For Crying In Pain While Leaving Her Car Door Open. I Then Walked To My Girlfriend To Bring Her Into The Car And The Employee Had Spit On The Ground In Front Of Me, Landing partially On My Shoes.P.S Once We Had Left The Parking Lot And Pulled Over To GPS Our Way To The Hospital. The Employees Returned Inside The Building.Legal Complaints Will Be Filed

If I could rate this place zero stars I would. I tried going there for a Covid test before work after I was contacted by a contact tracer for the new Covid variant. After filling out the form texted to me online I got a time slot for 10:52 and I was supposed to start work at 11. I went in to simply inquire if I could possibly go in earlier but the person at the front desk wouldn’t even let me talk. She yelled at me to check for a text message before I could even say anything and when I tried to open my mouth she yelled at me to go away and pointed to the opposite side of the room and then wouldn’t even talk to me. In the end, I couldn’t even say anything because she literally wouldn’t let me say a single word or try to listen to what I have to say. I understand it’s a stressful time for healthcare but she literally wouldn’t let me speak.

The doctor is super nice here. The black haired woman that manages the patients before they see the doctor is very rude and treats you like you are an idiot. She attempted guessing at my medical history instead of just looking it up in the computer in front of her. Four key strokes later turns out she was wrong in her guess, still treated me like an idiot.They actually managed to make my illness worse and caused me to be sick for about a month longer than I would of needed to be if I had gone to a real doctor.

Ordinarily, I love Northwell GoHealth. This was my first and only time I will ever go to the Bayshore location. I called ahead since I don’t live close to make sure they would see my fiancé who is really, really ill. I was assured there would be a wait but that they would see him. To get there and be turned away only a half hour later is not appropriate. I went back inside with him to explain the situation and was audibly chuckled at by a security guard and the man at the front desk. I understand everyone in healthcare is stretched thin, but no one going to an urgent care wants to be there for no reason or be laughed at.This really could have been a case of a call being routed to a center that didn’t have the correct information. However, we didn’t deserve the way we were treated.

Best experience at an urgent care center..was able to make appointment online and was seen within 15min of check-inFriendly staff very clean environment. Nice offices. Would defiantly visit again when my primary doctor is not available.

Everyone was very pleasant, friendly, thorough & understood our situation. The location was clean, private & very pleasing. My husband & I were very impressed with the precise speed in which we were able to get attention & results so quick.. it was very appreciated.

Went in person and made an appointment for an X-ray exam and confirmed multiple times via text and call. The day of I receive a text asking if I was getting a COVID test… no… I need an X-ray… they canceled my appointment last minute saying the X-ray technician was sick and did not come in today. Frustrating because this was the only place I could get a X-ray appointment due to everything being taken over by COVID testing and COVID related appointments. Nothing like last minute

If I could give this place 0 stars I would. Woman at the front desk was rude to my mother and I. Stood outside 30 minutes before they opened even with an appointment at 9:07AM. They told me they were at their capacity only one hour after they opened. Please do yourself a favor and go to the riverhead location. Although it is a drive it is worth it. Please do not waste your time I went three days in a row for them to tell me the same thing before 9:30AM.

I had a good experience. My appointment time was several hours later but I arrived early and was accommodated quickly. The facility was clean & the staff were friendly.

Horrible, horrible horrible, Avoid at all costs! I visited Northwell GoHealth- Bayshore with my parents. My father, who has Alzheimers/dementia, needed an EKG and urine screening. My father’s geriatric psychiatrist directed us to go into an urgent care to get both done, especially the EKG as my father is on a bunch of medications for his condition, which in turn can cause issues with his heart. The geriatric psychiatrist also recommended that we screen for UTI because of my father’s behavior and/or symptoms.After a long wait, we saw PA Jesse who informed us that the insurance would not cover an EKG because it was not “medically necessary” and that we would have to pay out of pocket. I told him that we had a script from the geriatric psychiatrist and neurologist for the EKG. Jesse said that he understood, but because that’s not what we were there for (it was what we came for). He said that they could not do it without charging a self pay fee for the EKG. A female medical assistant then informed me that we would also have to pay a separate self pay visit fee if we wanted the EKG. This is in addition to them billing the insurance for the visit for the urine and urine related fees. I explained to Jesse that my dad was not verbally expressive due to his dementia and that he did hold his chest a few times. This was all ignored. He claimed it was protocol and said that he couldn’t do anything about it. He refused to even document anything about the chest pain that I mentioned. Not proper practice. He should have documented both complaint and the refusal of treatment in case anything happened, but of course he didn’t.EVEN WORST! He assured us that he would at least have the urine sent out to the lab for a urine culture. So I figured it was not a complete waste (or so I thought). A couple of days later I got a call from someone to discuss the lab results and was informed that the lab never received my father’s urine specimen. Some way, somehow the sample was “lost” that’s all the explanation that was offered.I then spoke to Amanda from the Bayshore office, who was helpful and informed me that it was possible that the sample was tossed out. I was given a lot of run around before I could finally speak to Jesse and a manager. After days of back and forth, when I spoke to Jesse, he was still very insensitive, rude, pompous and had a smart aleck attitude. He sarcastically apologized and stated that they were working with humans and that mistakes happen. He said that he did order the urine culture and was not sure what happened to sample thereafter. He probably ordered the sample to be thrown out as well. In any event, truly scary that you would just “lose” a patients sample. I explained to Jesse that I took the day off of work and travelled from Brooklyn. I also explained how hard it was to get my father, in his condition and age, to come in and give that sample. He was completely insensitive, not someone who should be in the medical field. Bottomline, they do not care about patients here and I advise to go elsewhere for care.

Who ever answered the phone on 12/28/21 should be fired! She is incompetent, doesnt understand or speak English well enough to grasp what the patient is asking. I had to explain what I needed 6 times & she still didnt understand or help me! Fire her immediately & get competent staff!

My experience has always been awesome, but who ever worked on the day i went declined me coverage. I didnt know my health first insurance was inactive. I was willing to pay the regular fee for patients who come without insurance but sadly this girl at the front desk said i should take up my stuff and step aside and sosorsosort out my insurance stuff, when i am done she can assist me. I was miserably sick and needed to be seen since my PCP was not in town. I could barely walk but rather than giving me an option she basically told me to step aside. That attitude ticked me off. There was another lady who didnt have her ID and they made her wait regardless of her age and being so unwell. That girl at front desk definitely didnt need to be there.So rude, and unprofessional. Found my new hotspot to go to and thats their competitor!

Absolutely disgusted by this place. There is one person behind the desk who is doing the job of 3 people. Staff lacks sense of communication and direction. This place is highly understaffed. Extremely disappointed. I sincerely feel terriblefor the workers of this facility. This is an issue that needs to be resolved in order to help the patients get the care they need immediately.

Attentive care. I made an online appointment, and I was seen within minutes of arrival.

The facility was very nice. The PA was hurried, didnt listen, rushed in and out. There was no backup line, just didnt want to spend time to figure out the the symptoms and a treatment plan. It was a waste of time, money, and delayed my recovery another 48 hours until I received appropriate advice and treatment.

Good luck trying to call this office. I have tried to call this place on about 3 dozen occasions over the past 5 days. No one answers. As an urgent care/medical facility it is common courtesy and is in the best interest of patients to be able to call the medical establishment you were treated at.

Been there once for having really bad strep recently and from the front end, to the ppl in between, to the PA who diagnosed me, I had a really great experience. Ive had terrible experiences in hospitals and Dr offices. I trust you guys, thank you for being kind, efficient, and doing everything so smoothly in great timing. I will run straight here from now on

I went to this so called urgent healthcare on Tuesday, six days ago with severe muscular and back pain. The PA gave me steroids and muscle relaxers and said a Northwell orthopedist would contact me and I would see the orthopedist in a couple of days. By Friday, I had not heard anything including even a courtesy follow up. I called and the person answering the call took a while to confirm that I had been in there and when she did locate my chart she said I was in the system and an orthopedist would be calling me asap. I told her I was concerned that when the prednisone ran out on Saturday, I would be in horrific pain again and unable to sleep. Well, it is 2 AM Monday morning and I am in excruciating pain unable to sit or lie down. This is absurd and the worst medical treatment I have ever received.

Visit was very quick and to-the-point. Provider Addressed thoroughly my urgent issue with focus and professionalism. The reception staff and medical assistance were also quite helpful. Overall it was a very good experience and I would highly recommend.

Blown away by the professional staff at this Care Center. I came in a bit panicked and the PA Brandon was knowledgeable, kind, cool, and collected. I truly appreciate the health care community for working so hard in this stressful time and people like Brandon make our community safer, calmer, and more educated. Thank you so much Brandon and the Go Health team. My family will be utilizing your care center for all our hc needs.🙏🙏

The staff were pleasant, attentive to my concerns. The doctor listened and was informative about follow up care once I left the facility. Most of all I was taken rightaway.Great place I was impressed.

Agility and excellent attention from all staff and ease with the translator

I couldnt get in to see my doctor and someone suggested I try the Go-Health Urgent Care in Bay Shore. I was unsure what kind of care I would get for an infection I had, but what I can tell you is that they were wonderful! I received excellent care, everything was explained fully as to what the next steps in treating the infection were. I highly recommend this location. Very pleased.

Had a very good experience and its soooo clean. I hope they can upkeep their cleanliness. It doesnt feel like youre in a medical office with that stuffy smelly feeling. Love that you can sign in online and technically book an appointment!

Extremely disappointed with the care I received from the doctor at go health in Bayshore on 1/2/19. I came in with a Terrible cough, and congestion. I haven’t slept In 2 days from all the coughing and I am an RN who works at the hospital. The doctor told me that I had a respiratory infection/bronchitis and send meHome on steroids and but nothing for my cough to help me sleep at night. I am still coughing and I am miserable. Not happy with their care!

I would give 0 stars if possible. I highly recommend that people DO NOT go here.The nurse who came in to check my vitals was very pleasant.The doctors fail to abide by their oaths as doctors to do what they are supposed to do. Also, make sure you provide them with your medical history because they won’t bother to ask.

First off a very clean place nice looking and new witch i like.Nice friendly helpful staff and overall great place to get medical help

The timing and professionalism at the Bayshore location was on point. All the staff was professional and attentive. There was no wait and I was in/out in a timely fashion. Kudos to the Bayshore urgent care location!!!!!

Everyone was rude from the woman at the desk to the doctor. Your supposed to be helping people not making them feel worse. Terrible just really not nice.

They were rude over the phone, when i got there with a cut in my left thumb i just walked in and lady told me to read the instructions and wait outside very rude. With the pain in my finger i didnt even pay attention to the signs that were on the front door. So i went outside read the instructions it said i had to register online and wait in the car. So i tried with my one hand to register and it said for the time tomorrow at 8:17 a.m like really! I just left and went to the hospital.

It was a very good visit. I had a COVID anti bodies test.However I cannot access my results on the portal like I was instructed to.I cant sign in to access it.I tried calling..no one picks up.Otherwise it was a good experience. Nurses are nice and helpful.

The staff has been so friendly. They answered all questions, made us feel calm, welcome, and well informed. We were a nervous wreck and they made everything we did today possible.

Will provide a dehumanizing experience for anybody coming in with psychological symptoms. You can literally see the moment they decide to deny you treatment.

What a great experience even though I was sick .I made an appointment before hand and they took me right in .Their office was spotless.Everyone was so kind . The pa was so sweet ( Jesse) he checked me out wrote a script and sent me on my way . Great guy . My favorite to go to Dr. quick care

The Staff were very nice! The wait time was practically nothing. I got my Covid test done very quickly. Clean environment as well. Would recommend for sure

Great experience especially when you arent feeling well. No lines, was seen in under 10 minutes. The nurse and the PA were both very nice. I would recommend them to anyone needing medical treatment.

The employees sitting down, they write you down on a sheet that you can tell that the last on the list was at 4 in the afternoon, I arrived at 6 in the afternoon, they closed at 8 and that they could not attend me and what if there was A space will attend to me but they called me and that I had to leave the place and could not wait there? Do you know how cold it is outside? There were not even people, they are lazy workers, we take care of our health when we leave our jobs and they say they close at 8 but it is a lie since 5 they no longer want to do anything and they pay them, They think that one is asking for alms, and you have to beg them for a test, because if there is a line I understand and I hope, but that there are no people to attend and do not want to do their work, then misleading advertising will not attend you if you go ..todos los empleados sentados, te anotan en una hoja que te puedes dar cuenta que el último de la lista era a las 4 de la tarde, llegue a las 6 de la tarde, cerraban a las 8 y que no me podían atende y que si había un espacio me atenderán pero que me llamaban y que me tenia que ir del lugar y no podía esperar ahí?, sabe el frío que hace afuera ? No habían ni gente, son unos trabajadores perezosos, llegamos a cuidar nuestra salud cuando salimos de nuestros trabajos y dicen cierran a las 8 pero es mentira desde las 5 ya no quieren hacer nada y les pagan ....

Made an appointment for Covid testing. Did not have to wait long to be tested. Results available within 1 hour. Place clean and quiet.

Everyone from front desk , nurses and doctors all very friendly, they all work as a team to make you feel comfortable and know your in good hands .

I was just refused treatment at this facility. I made the mistake of mentioning my injury happened at work but I was not pursueing workers Comp. I’m suffering from an infection that has caused a traveling red line up my arm and pain under my arm pit, accompanied by extreme pain at the injury site. Not one person looked at my injury or asked about my concerns, just told me they couldn’t see me and turned me away.

The staff at this location is great. They are all very friendly and empathetic. The doctor was very thorough in her explanation of my illness to me. So thankful for this location to be available to me!

Every time Ive needed this facility has been a very satisfying one. Professional in depth questions and background health history. Most happy when I leave.

The Dr- I had that day was very nice and extremely knowledgeable- appreciate her help . Thanks again. The rest of the staff was very helpful. Would recommend when choosing a walk-in Med Facilty.. Brett